Ask for help early, not after the test
Advisers at UJ stress that help often arrives too late if you wait. Senior students, tutors, lecturers and your faculty student adviser are all people to ask. If you are not sure who that is, your faculty office can point you to the right person, and your university's page on VarsityStart lists academic support.
Source: https://www.up.ac.za/news/help-im-first-year-tips-making-most-of-your-time-student · https://www.citizen.co.za/highway-mail/news-headlines/local-news/2023/01/26/local-university-graduates-give-sage-advice-to-first-year-students/