Counselling and crisis support (SCU)

Researched by the VarsityStart team from official university sources. Last checked 10 October 2026. How we check

UP Careline, 24 hours (with SADAG): 0800 747 747, or SMS 31393
Hatfield reception: 012 420 2333, 07:30–15:30
Course or faculty questions go to your Faculty Student Advisor, not the SCU.
Cost and booking: SCU services are free to registered students on all campuses. Book by emailing a service request, and say if you want a brief consultation with a counsellor (in person at Hatfield or online).
Walk-ins are limited: they need a referral letter from Student Health Services or a Faculty Student Advisor, or come in a crisis through Security Services.