Start with your Academic Success Coach and your faculty administrator, who can explain your faculty's rules and dates. The Student Counselling Unit helps with mental health concerns, and the Disability Unit with documenting a disability or illness. For portal or process questions, the Student Service Centre contact centre is 012 420 3111. Reach out early, because support cannot reverse a faculty decision once the letter is issued. Source: UP exclusion brochure and Academic Exclusions page.